Reviews
everything was great from beginning to end
Matthew McDonald and the Chapman Honda Service Crew are polite, friendly, fast and thorough! Was in and back out, on my way in 40 minutes! Five ?????????? For fast, thorough work! Pleased, very pleased.
Matt was very courteous and explained the problem with my tire expertly. I have been dealing with Chapman technicians for over 13 years, and have never been disappointed.
Excellent
Excellent service by Matthew
I've been having my CRV's serviced at Chapman since 2014. The service reps are friendly and knowledgeable, the work is excellent and the prices are competitive.
Went in for some routine servicing and Ricky was very straightforward about everything that was needed for my vehicle and what exactly was done. Service took much less time than I planned and I got squared away quickly.
I went in for oil service. They did an inspection and let me know what I needed thru a text and an email. The service was done in a timely manner. Brendon was friendly and polite and always kept me updated with what was going on with my vehicle.
Maricela listened to our requests and did his best to give us good service..Very happy,,We will be back..
Matt does an exceptional job explaining what has to be done to the CRV and gives me updates on the work
I had a great interaction with Matt as he helped me with my oil change and filter changes. Matt was super helpful and transparent and was able to help me get out of there quickly.
Josh Faber was wonderful! His knowledge and kind communication style provided exactly the kind of service I have come to expect at ChapMan Honda!
Angel, explained everything that needed to be done on my car. When my car was returned he explained everything. Excellent service man. Thanks Angel and we will see you next time.
Angel Gameros provides my family and i ,peace of mind that are vehicle has been taken care of to the very best. Thank you Angel and Chapman Honda Tucson.
Experience from the moment I drive up to the service dept to when I get my keys back is always a pleasure. I love how they info you about all the details on your vehicle through text messages while you wait, and even will send pictures along with further details explaining my cars needs. I never feel pushed into buying anything but them informing me is enough to know that my civics needs need to get taken care of. This is my first Honda purchase and they have been impressing me for the past 2 yrs.
Josh Faber was a wonderful Service Advisor. He was thorough and yet got me out in a timely manner.
Fearing the typical, stressful new-car dealer experience; it was just the opposite. Lupita Finn "knows her stuff" and patiently guided me through the all the car's features including new electronic gizmos and making recommendations to avoid any unpleasant repair experiences after the sale. There was no running back and forth to the SM or GM for answers or pricing the car and no "market adjustment" made my piggy-bank happy. No one likes the value given for their trade-in and I am no different; however, I was provided with an honest evaluation. In short, this experience far exceeded my expectations and I am totally pleased with the whole purchase experience.
It was a great experience with Chapman Service, as always! Josh Faber listened to all of our issues and suggested further work-up for some of them later because of our car's unique issue - something that we hadn’t thought of! Accomodated me late in the day and then took care of left-over business as an add-on on a busy Saturday! Have been getting Service at Chapman since 2003 and have always been provided great service!
Great rep
Brenden the service advisor was very thorough and kept me up to date on my service. Knowledgeable and helpful.
My recent visit to Chapman for service was excellent.
Carlos Lopez, our salesman at Chapman Honda, was helpful and very attentive to our needs while still giving us alone time for me and my husband to discuss our options when leasing our Honda Civic Sport. I would highly recommend Chapman Honda and Carlos Lopez, who really went the extra mile to make sure that we understood the details of the transaction. He also gave us good initial training on how to operate the included options in the car.
My Service appointment experience with Chapman Honda was absolutely superb. My adviser, Dale Shuzlkump, was excellent. Very professional, courteous & Knowledgable. Thank you!
Excellent service! Ricky was very helpful, professional and courteous. Job done quickly, we will go back.
My experience there was seamless.
Excellent service
Two items on sales receipt not discussed before purchase.
I am very satisfied with the knowledge, politeness and professionalism of my service advisor. Also, The parts service team still needs to improve in terms of customer service. Thanks anyway!
Matt McDonald is an exceptional service manager. Keeps me informed of any issues during service. Chapman service is efficient and I fully trust them to work on my Honda. Bought the car from Chapman 3 years ago. Will never go to another dealer again.
Thank you Marcos Monreal for the exceptional kindness and courtesy during my visit. During the trying times of COVID and civil unrest it seems the community has lost some of the personal connection. When I arrived he mentioned he had waited on me before. That is one of the things I missed coming from a much small community. I had a couple of questions from the elite service package I had purchased (which I am sure I brought up the last time). Marcos took the time to explain without making me feel I was taking up to much time or feeling like I was an idiot. His personal touch of inquiring if I had plans for the New Year. Marcos you give me hope that civility is not lost. May Chapman’s realize what an asset you are. The only reason I am not posting this review on the other websites, my identity was compromised. I have no problem with Chapman’s posting.
Great service. Fast and reliable.
I was extremely satisfied by the service provided by Chapman service department. I had a service minder A code 1 2 3 for my 2018 Honda CR-V. I indicated in my appointment request that only one service A 2 & 3. Josh reviewed my record prior my appointment and saw that i had A3 (transmission fluid flush) done at the last maintenance, so I only needed A2 (engine oil change and cargo compartment air filter change). Thanks being honest and looking to upsale any services.
I mashed my right rear view mirror backing out of the garage and I needed it fixed quickly to travel for Christmas. Josh was able to get the parts in one day and had my Honda repaired and serviced for travel. Thank you Josh, you are the best. Professional and efficient.
As usual, Angel was very helpful.
Great service. Exceptional staff. Thank you. Merry Christmas and Happy New Year.
Ricki Soto continues to exemplify outstanding service and commitment to the customer. He is personable, polite, and knowledgeable and a definite asset to Chapman. My vehicle continues run extremely well because of the outstanding service that I receive. Recently completed a 5000 road trip. Vehicle averaged 33.5 mpg. Thanks Ricki and your team of Technicians.
Always great,
Josh provided superb service for my Honda Pilot. Always in communication, service was efficient.
Professional, courteous and efficient
Great service as usual.
Dale did a great job getting me in and out in real time.
Awesome car buying experience for me and my family. The professionalism and dedication of the Sale advisor Cisco Gonzalez toward us was excellent. He was knowledgeable and patient during the car selection process. He went an extra mile to ensure the customer's need and expectation being met. In addition, Manager Eric Rodriguez committed to provide memorable buying experience at Honda chapman tucson for me and family. Thanks. Well done and keep it up.
Needed an oil change for my Ridgeline. I'd been meaning to make an appointment but hadn't done so. Driving by the dealership yesterday I pulled into the service lane to ask about getting one. Josh not only got me in but offered me a package for a discount on 6. Thanks Josh!
My experience was really awesome! Joshua did an amazing job. He was very polite and his job very well. I’ll give him five stars.
They got me in on time, completed the work and washed my car. Thanks
Jeff was fantastic. The quoted time for service was accurate and the repairs needed was correct. I would recommend Jeff as a service advisor because he is knowledgeable and personable.
Matt M is always friendly and helpful. I have no concerns when I deal with him. I appreciate how he does his job.
Josh Faber provided excellent service as your representative. He was helpful, efficient, and professional. Thanks Josh!
All the staffs are very friendly and efficient
Our experience at the dealership was great. When booking the appointment, I mentioned we had another appt. nearby. The schedular told us Chapman would provide a Lyft to and from while our car was being serviced. OK! Thank you. No time wasted. Our tech Josh kept us updated the whole time and recommended needed service that we chose to add. The showroom was a pleasant place, great wi-fi and lots of room to socially distance. It was a busy place, but that didn't spill over into the waiting area. We would use Chapman again.
The Express Service provided by Chapman Honda was fast (oil change, tire rotation, tire pressure, engine check). I drove away feeling like my Ridgeline was in excellent, dependable shape for the road! Many thanks! I'll be back!
Angel G is the best at what he does. I am always greeted quickly, professionally and with a smile. He is the reason I continue to have my vehicle serviced at Chapman Honda.
Matt and his team really care. Matt kept me informed, was very caring about the service I and my car received. Thanks!
Josh is one of the best Service reps. I've dealt with. His genuine care for customers is unmatched.
Josh was most helpful when we needed service on our Honda. He got the service work done, answered all questions, and even assisted with a problem we were having with our key transmitter. In addition, the service department fixed a flat tire we didn't know was a problem by pulling out a nail and patching the tire, all with no charge. Can't beat that! We are willing to drive across town to get service work done at Chapman.
Nothing but top notch service throughout the entire process. Thanks Chapman!!!!!
josh provide a great and good service. Very happy with everything. Thank you Chapman
Josh Faber provided great service!
Angel Gameros was awesome and very professional
Great service and wonderful team during my last oil change, awesome customer service.
I stopped in for an oil change and was greeted promptly by Josh. The oil was changed and the vehicle washed quicker than promised. Thank you for the great service.
James provided outstanding service in a low-key manner. He was attentive to small requests as well as making sure the major problem was attended to promptly. I appreciate a service representative who listens and follows through and keeps me posted on progress. James is a definite asset.
Josh Faber made sure that everything that needed attention was taken care of. Alfredo Ibarra (Tech)did the work and to my satisfaction. The car was ready and washed in a short time.
Josh was very personable and explained things well
Pulled in for an oil change on Tuesday afternoon- DID NOT have an appointment- was greeted by James- took charge and I was back out on the street in an hour- oil changed- tires rotated- washed!! Outstanding service- very happy with James’s attitude and Chapman!????
James was very helpful and was great at explaining what my car needed. Have been coming to Chapman Honda for 6 years and have never had a problem with the guys at the shop. Will definitely come back to see James again.
Josh explained all the details of the service needed to maintain my Honda Accord. Then asked which I wanted him to complete. After completion of the service, he explained all that was done. He was very informative and took his time with me. I really appreciated his attitude when dealing with me.
Ricky helped me with my service. I am very happy with my vehicle, and the service I received.
I received quick and efficient service from Matt. He came to me to tell me my air and cabin filters were in the yellow and might nee to be replaced before my next service date. I was there NOW and so I had both filters replaced. But had I been running short of money, I really appreciated the opportunity to make the choice. Matt got them replaced quickly and out of there very quickly.
Dale in service department was truly terrific, even of it was a Monster Monday!! Dale was totally professional, telling me upfront what Chapman Honda was going to do regarding my 2009 Honda Fit. I am so happy Dale added on the two fron tires, the car runs and feels like it is brand new!!!
Great
When checking the fluids the coolant, even after sitting all night was below the minimum level. Prior to bringing the car in the coolant was just below max. Also there was some grease marks on the plastic kick panel where the hood latch is. This isnt the type of service I expect from a certified Honda dealership.
Our sales guy, BC, is the best car dealership salesman with whom I have ever worked. He’s a straight shooter, fair, works in your best interests as the buyer, and does everything that he can to make your shopping experience smooth and easy. Thank you, BC!
James S. is a new service adviser at Chapman Honda and he is a definite asset. He is pleasant, easy to deal with, and really listens to the customer. And he's not hesitant to ask for help from colleagues as he learns the ropes.
Took care of needed service and corrected problems I didn't know I had!
Great service by Marcos. Concerned we had a crack in the front differential, they did a complete check and determined it was fine. A good car wash also! Marcus had us out of there in 3 hours. Thank you!!!
My service appointment yesterday with Matthew McDonald was excellent. I gave him five stars. He is always on the ball with my service appointments and is always ready and eager to help me. He is excellent!
I just bought Hrv 2022 from this dealer. I was helped by Costa, he responded to all my questions in timely manner. He offered a solution to my problem and The only reason I buy from chapman is because of him. He is very nice guy, patience, and easy to talk.
Akram and Lupita are awesome to work with! Job well done! Great staff all the way around! Thank You!
My service rep was very professional and got with the work performed as needed. Out the door on time as requested. Thanks for a great experience.
Needed new tires and alignment and needed it done on time. Angel did that wonderfully well!
Excellent happy with work
Great job. Thanks Ricky
Listened well, explained clearly, helpful with pros/cons of work needed. Was very present when talking with me. Appreciated his service.
I always have a great time working with Chapman Honda! Mr Akram is a top notch professional person! He’s always awesome to work with. Lupita is an awesome sales associate and is very professional and informative! Thanks to all for doing an outstanding job!! Really appreciate Neb Yonas’s help and professionalism as well!
Alanzo was extremely helpful
Excellent Sales Professional - Costa Halabi Excellent Processing time.
Chapman provided a very good detailed review of deficiencies my vehicle possessed, which needed attention. I'm going to follow the advice provided as soon as I can get the parts ordered for my vintage 1990 Honda Accord. I will then have the trained Honda technicians at Chapman install the parts. Thank you for being objective.
It was a great experience and the work was done much quicker than I expected
I had brought my 2007 CR-V in for service and it needed more on the repair than I thought it was worth. As I stepped out for a breath of fresh air, Costa held the door open for me and I started asking him about cars currently for sale. He was very knowledgeable and helpful, showed me cars scheduled to arrive shortly. My life was very complicated by the parts not being in stock for my old car and the new car not arriving sooner. But with the kind guidance from Costa and the earlier than expected arrival of the 2022 Hybrid I was both delighted and gratified by the wonderful experience of this new car purchase in spite of the unexpected rush to do so! Costa also spent some time tutoring me in all the new, to me, electronic and safety features. Thank you, Costa, for smoothing out the complications of making a costly and surprising, but necessary, decision. Sincerely, Sherry Murray
Had a great experience at the time I went Mat was so awesome, made me really want to go back !
awesome job from Ricky and crew.
Good service and fast
Tameron is knowledgeable, professional and friendly. He thoroughly explained every facet of my lease of a new CRV hybrid. His attention to detail was especially helpful. I asked a lot of questions and he answered each on completely. He also connected me with an excellent service advisor, as I did not have a particular one for my Accord. Tameron is clearly an asset to Chapman and to Honda. I hope to continue to lease cars with his help.
Excellent service, I had a great experience, very proffesional.
Outstanding service. James was very helpful and complete service was done within an hours which, included topping off fluids and a carwash.
I've been a Chapman Honda customer for over 13 years. I had been dealing with a puzzling mechanical issue on my Honda for a few weeks. The service dept. advisor, manager, and area director were able to resolve the matter to my utmost satisfaction. Great work, gentlemen!
Josh did us good. He knew we were on a short time frame and went above and beyond to get us out as quickly as possilbe.
Lupita Finn was a competent sales person and handled the lease professionally.
Check your math. I may be wrong but the time used compared to the fee charged your labor rate must be about $150 an hour. That seems pretty steep.