Reviews
Always 5 star service
Very good
Matt Sams was very helpful getting our 2019 Pilot services. He explained what was going to happen and how long it would take. Vehicle was ready with 40 minutes, which Matt had said it would be done.
I arrived early for my appointment and someone immediately came up and asked what service I was there for. My service specialist, Matthew McDonald, came out quickly to greet me with a smile and a handshake. He reviewed what service I needed and explained it to me. My oil change took only 32 minutes and my car was given the "green" rating. Matt showed me the report and told me my car was being washed and would be ready momentarily. I will continue my car being serviced at Honda of Tucson and with Matthew McDonald who couldn't have been more pleasant, courteous and informative!
This was the first time I ever bought a new car. Lupita Finn made it an awesome experience. She was friendly, helpful, very knowledgeable about the cars. She went above and beyond to make this an easy and fun process. Jose Montoya in the finance dept. made the process easy and enjoyable as well. Thank you all for all you have done.
Reuben was professional, friendly, and has great customer service! I would recommend to a friend! :)
Outstanding service. Completed sooner than expected. Matt Sams was prompt, cordial and answered all my questions. He represented Chapman very well.
Matt McDonald and his crew did an outstanding job! It is my first Honda, and my first time to Chapman... fabulous! Thanks!
Give Rose Ballis a raise because she is an absolute pleasure to work with. She’s professional, knowledgeable, and thorough. Our car buying experience was the best one that we have ever had!
Drove in at 4:00 pm asking about an oil change for my 2017 Accord Hybrid. By 4:30 pm I was back on my way home with the oil and filter changed AND a freshly washed car. You cannot beat service like that. GREAT job everyone!
The Chapman (and Beaudry before it) service department has always stood behind me whether for minor emergencies as well as for regular periodic maintenance. Dale Schulzkump, my service advisor, has been reliable and thorough. Chapman is the best!
Ricky provided excellent service. Made sure my car was given a great inside detail job and the oil change went quickly. He is a great service representative.
Rene went above and beyond in getting a tire repaired (gratis) along with a scheduled oil change. The tire was a concern as the tire pressure light came on the previous day. These were a new set of high-end Michelins and I had picked up a nail on the freeway the day before. They found the tiny culprit and patched the tire. I can see why they win so many awards for service with employees as conscientious as Rene.
Great service representative and service.
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Reuben was great service advisor!
Excellent purchase experience from start to finish. All staff were courteous and professional. Two thumbs up ????
My first time getting oil change at Chapman the service was great. Matt explained everything to on what was inspected. The wait time was less than an hour
He made my experience the best at Chapman Honda and will continue to return to get work done by Ricky!
I always get my Honda Fir serviced with Chapman Honda because the Service Advisor, Dale Schulzkump works with me, explaining in ways I understand, going out of his way to make sure I get excellent service.
Matt Sams is a perfect representative of the entire service staff. They take the long view of the customer. They are up front, never pushy and give you accurate information. The service work mirrors that - it has been nothing but excellent and they have earned both my trust and my loyalty.
Tom Reesing was totally outstanding. He made my wife and I very comfortable during this time of high stress, trying to make a decision if this was the time to purchase 2020 Honda Accord Sport, the car we had dreamed of owning one day. Tom was very patient with us, never once making us feel rushed. He provided answers to all our questions we had about the car and gave us additional information we did not know about the car. We realized 01/31/2019 was the day . Thank you Chapman Honda of Tucson for your great service you provide your customers with your quality employees , to also include Angel Gameros who has been our Service Advisor for many years. He has always been over and beyond in providing quality service for my family and I. We know our Honda Accord's have been taken care of, at the very best, without question... We would also like to let you know that Jose Montoya ,who took care of the finance end of the purchase, was very sharp and knowledgable. He also made us feel very welcome and comfortable during the whole time.
Lupita, Asher, and Jose were wonderful to work with on our new car and trade in.
Service Advisor was friendly and knowledgable, service was fast, and the free car wash was greatly appreciated.
Vinny and Alejandro really made the experience painless.
Matt was professional, knowledgeable and extremely helpful in explaining and taking care of all of the issues and routine maintenance on our 2017 Ridgeline. I would highly recommend Matt McDonald and the service staff at Chapman’s Honda in Tucson, AZ.
great customer service. always friendly
Outstanding, thank you for take my truck to get serviced. keep up the friendly approach Angel G.
Moises Adame did great by helping and clarifying every question we had in our first language.
The staff at chapman honda is so friendly and helpful. I went there to buy my first car and im really pleased with my experience. We test drove the car & Jason took care of everything else. Really recommend chapman honda if you’re a fist time buyer
Good
Prompt, knowledgeable and curious service.
Great people at Chapman.
I love getting my car serviced with Chris he is absolutely amazing he gets me in out in a timely manner love my experience with him!!!
I made an appointment to have an oil change and when I showed up for the appointment they were friendly, fast and kept me I informed via text of the progress.
Custumore service, communication and readiness.
Brought my car in for an express service--oil change, tire rotation. Ruben greeted me in a friendly and very respectful manner, taking time to explain everything.
Spencer a 10, stayed in contact with me for over a year and a half. If not for him no sale. My wife wanted 151.00 of final price, the cheap mgr.said only half. Had it not been for Spencer's good work we would have walked out.
I had an appointment for 9 a.m. and was taken care of immediately. I was there for an oil change and maintenance checkup. All was well except my tires needed to be re-aligned. They were able to do that right away so I didn't have to wait too long to get my car back. My service man, Matt Sams was prompt, courteous, and helpful.
Angel G. is a great person to work with. He is professional, efficient, and honest. Thank you.
Emilio was an excellent sales advisor and assisted us in purchasing a great vehicle. He was patient, helpful, and had a terrific attitude.
Very helpful, quick, did extra help with my bumper before I left that saved me further expenses.
Great service. Keep up the good work
He was attentive, kept me informed, and the work was done quickly! I hope he is always assigned to me! Thanks!
outstanding
They were quick , polite, and very helpful with all my questions!!
Service always great
cheerful, polite, helpful. I'm always satisfied.
Chris did a great job of alerting me to what needed to be serviced and getting my CR-V in and out on time.
Chapman got me in and out for a quick oil change and tire rotation.
Chris did an excellent job of getting me in and out on time.
Emilio Guevara. Thanks for your help
Dale and his crew did a fantastic job like always. He told me what they found and completely complied with my special instructions. Great Job Dale!
Rene was efficient, hardly a wait, very personable, pleasant to work with. The work was done in about an hour. The waiting area is pleasant with comfortable seating. I had a bag of popcorn, which permeated throughout the lobby. People were all very friendly. Nice experience.
great experience Gary Grigsby did a great job
Replacing cracked windshields Angel in-service was fantastic. Easy to talk to got my car back lesson then four hours. Service on Accord touring was perfect
Excellent personalized service
I believe what is being requested is a review of the purchasing process (new car sale). My experience with the Internet Costco representative was very pleasant; his name is Spencer T. for the following reasons: - Spencer was very easy to talk with, he was a very pleasant representative - He explained everything, throughout the process - He kept me informed throughout the process - He projects a sense of trust, providing an environment of comfort - I was there for four hours, due to limited staff in Finance that day and Spencer kept checking on me, letting me know where Finance was at a given time while I was waiting, and offering water or coffee while I waited
Easiest car buying process, no haggling. Got in to finance and out in a surprisingly quick time.
Phenomenal service from Mr. Soto! Mr. Soto understood my concerns, provided exceptional service, and his attention to details created a new, long-term customer for Chapman!
From buying my car to getting it serviced, Chapman Honda has been excellent. My service advisor was prompt to let me know what was going on with my Civic and knowledgeable to explain everything I needed to know to make a good decision about my vehicle!
Great
Friendly, courteous, professional service. Was in and out in about an hour for routine maintenance. Clean lounge - great popcorn!
Ricky Soto is wonderful to work with and easy to get an appointment online. Has helped us to keep our Honda in great service.
Staff was very courteous and friendly, salesman Alberto J. was helpful and informative on new car purchase.
Spencer gave a thorough explanation of the multitude of features of our CRV . A respectful, no pressure , buying (lease) experience. Also a thank you to Asher , Devon for their assistance, also Vince for his quick check out ! I will be recommending Chapman to my friends , especially this team.
Matt was very professional & informative. Did not try to sell me things I do not need. This goes a long way with me. Thank you!
comfortable, clean & calm atmosphere...love this place!
Lupita, as always goes the extra mile. This is my 3rd lease with her. She makes everything go smoothly. I also want to give kudos to Janette. She provided great customer service as well. I appreciated both Lupita and Janette.
Matt Sams did a great job for me, he was professional, caring, and extremely helpful. I would, and will recommend him to all my friends. You have a winner in that young man, and this "old" lady appreciates it very much. Thank you Chapman Honda!
Angel Gameros did an excellent job in getting my Accord in for a recall service. I also mentioned my window tint was pealing and blistering and he told me that he would be replacing what needed replaced on the windows. Thank you Angel and Chapman for your superior service.
My service advisor was polite, professional and helpful.
Excellent service and quickly completed the paperwork involved with the purchase of the vehicle.
Chapman Honda is the best Honda sales and service! Every time I come to Chapman the people are pleasant, professional and efficient. Thank you.
Kim, my sales person was so understanding and thoughtful every step of the way. She stayed with me even waiting for the paperwork to be completed which I felt I was with a very concerned person. Chapman can be proud to have someone like Kim Peters on their staff. When it is time for me to buy another vehicle it will be at Chapman's and Kim Peters will be the person I will be looking to do business with. Thank You Chapman and Kim Peters.
Tom Reesing and Adam Kugelman took a lot of the stress out of purchasing a new car. My wife and I appreciated the excellent customer service and the time they took with us to make this a great experience!
Chapman Honda never lets us down!! Straight forward, professional car experts that get you on your way quickly and happily. Lupita Finn guided us through the buying process effortlessly. A joy to work with!!
I was in for my regular maintenance service. As always, I received great service and in a very timely manner.
Mr. Soto was very helpful and provided great customer services... All the questions I had were answered and he was very professional... I would recommend having Mr. Soto as my service advisor..
I have dealt with Matt McDonald during my last several visits & he is a pleasure to deal with. He answers all my questions (even the silly ones) & explains in language I understand what’s wrong or what needs to be done. Thanks for having such great service people!
Sales rep Anika was fantastic!
I didnt have an appointment yet they serviced my car quickly and even washed it for me!!!!!
I called for a B service check and was given a appointment the next day. Reuben the service manager met with me upon arrival at the dealership. He listened to my issues that I had with my vehicle. Reuben addressed all issues including a test drive in another vehicle to my satisfaction. Excellent service and very professional. I am very pleased to have purchased my vehicle from Chapman. Cheers to you Reuben on great service. David Price
This was another great buying experience. I used the Costco program and provided a trade in with no hassle. Got the price of both vehicles where I expected them. Will but from this dealership again in the future. Thanks to all involved.
Bought a 2019 Accord Sport from Chapman Honda yesterday. Len and Ashur were amazing. They answered all my questions and made the process super easy. Len took great care of me and made sure I knew how to work everything before I drove off the lot. He even called me back with an answer to a question I asked. I would HIGHLY recommend this dealership. They are kind and compassionate. I did not feel pressured at all during the process. I look forward to future with them!
Ricky makes everything easier!!
My experience was superior. Chapman found that my CR-V's tires needed replacing as well. Great job.
All of our needs and requests were met in a very friendly and timely manner.
Dale has been very professional, cordial and goes the extra mile for me. When I have had to prioritize repairs; I have asked his opinion and he has given it. I can count on that when making a decision. I appreciate that a lot.
My appointments now @Honda Chapman is so much easier and faster now, Ricky Soto is the go man when we both need both of our Honda’s worked on.... As long as we have our Honda’s RicKY will be the one who we go to.. highly recommend him!!
Mathew M again did a great job to get me in and out in 30 minutes.
Matthew McDonald has helped us twice. One of the nicest person I’ve meet. Took his card, we’ll definitely be back because of him. All fives!!!
Great service by Rose
I needed to have an oil change prior to a long distance trip. In inspection a leak in steering rack was found that could have had dangerous consequences. Ricky informed me promptly and was able to get the problem fixed that day AND negotiated a loaner for me to finish some chores. Excellent customer service!
Angel was very efficient and courteous. My vehicle was serviced in less time than expected and done properly.
Took less than one hour for oil change and take care of tire pressure light on, did not have appointment but still less than one hour, awesome
My visit on 10/11/19 with CHAPMAN HONDA/CHRIS PEPSIS to have my 2015 ODYSSEY van serviced was the best service of my automobiles ever experienced. And I am 80 years old. Chris and all of the staff that I encountered were just outstanding in every way. Certainly believe in taking care of the customers and their autos. Thanks for the experience.
Outstanding service as always. Great Job by Matt Sams.
My 2016 CRV required normal service as well as dealing with the LKAS. Work was carried out to my expectations. Service manager did a good job of working with me in terms of explaining what was happening. Overall good experience.
When the Symbols appear on my dash it is time to receive the very good service at Chapman. This was done promptly, plus a needed car wash. This was supervised by a young man, Jon a highly schooled technician.