Reviews
After confirming coverage with my extended warranty provider I was able to schedule my service. I was updated twice while waiting and was done before the time promised!
My salesperson was Alejandro Murillo. I was so fortunate he helped me understand and purchase my new Honda CRV. He was so knowledgeable and respectful. He knew everything about the cars, the financing, the warranties, safety features, and protection plans. And he was very well spoken. I have a quality automobile and the cost was what I had planned for in my budget. He was respectful of that. What I liked most about purchase of this automobile was Alejandro was genuine and I never felt pressured.
I will recomend Honda Chapman to all my friends.
Thank you all for helping me get my first oil change on my vehicle. I called days before to schedule an appointment and the lady that assisted me was professional and helpful, it was easy to schedule an appointment. The day of the appointment Angel Gameros assisted me in get my vehicle ready and got me a ride to work. And for the rest of the maintenace team, I appreciate all that you do. My experience went smooth and made me an even more prouder owner of a Honda. I recommend this team to any Honda owner! Great job!
VERY GOOD BUYING EXPERIENCE. ALEX MURILLO WAS VERY KNOWLEDGEABLE AND HELPFUL. I DEFINETLY RECOMMEND HIM
Service Advisor, Richard Soto has been excellent. I have additional work that is required and will schedule it this month.
As usual, Angel took great care of both of our vehicles this week. He is professional, friendly, responsive, and explains the details of our service. Thanks again to Angel.
I received a call from Alfonso Avitia on Saturday December 26, regarding the possible trade in for a newer vehicle. December 30 I drove out of of Chapman with a 2020 Honda Civic! Alfonso and Eric Rodriguez were absolutely fabulous to work with! Despite a time crunch, I took a leap of faith and so happy I did! Thank you for having such a great team!
Very fast, helpful and friendly staff.
Excellent service. Excellent advsor.
Angel G is always there to help me with my car.
Johnny did a great job from check in to drive out in 45 minutes. Had just enough time to grab breakfast nearby.
I arrived at the dealership without an appointment,I just had a question regarding the service light. The service scheduler, Matthew, asked some questions and suggested I have a diagnostic run on the vehicle, which I did. There were several things due for servicing and they said they could do them right away. In less than two hours everything was completed and serviced and I drove away. I had not expected to get this done on a Saturday (the day after Christmas) without scheduling in advance. GREAT SERVICE !!!
Richard Soto is one of a kind! He provides a level of service and care that is rare. I never feel like just another number when I have my car serviced at Chapman. Thank you Ricky, you really went above and beyond to make sure my car was safe again! I can't express how grateful I am for all you and the service team did!!! You all were so wonderful to me and my car is in the best shape ever thanks to you!
I have a 13 year old Honda CRV that has only been serviced by Chapman Honda! It runs like a new car. My service rep is Angel G. He is consistently courteous and professional. He goes that extra mile to make sure your experience is worthy of the 5 star rating. Thank you Chapman Honda and especially Angel G. for making the experience great. (Let’s face facts...it’s hard to make car troubles a positive experience, but he did the job!). Thank you!
Jason Ghebar was our salesperson and did a great job. He explained the buying process and took time to answer all of our questions. My wife and I really liked his thoroughness. He also explained all the features of the car and helped us set up the safety features, navigation system, telephones, etc. Thank you Jason for a great buying experience.
When I called to make an appointment for an oil change service the receptionist was so friendly and welcoming. I was able to schedule an appointment the next day. Upon arrival was was assisted by the service team who greeted me promptly and let me know that a service advisor was on the way. Ricky the service advisor who assisted me was friendly and honest. When I picked my car up it was washed and ready to go. Ricky went over my service report and sent me on my way quickly and efficiently. I am very pleased with the service I received from Chapman Honda on 22nd.
Matt McDonald gave the best service!
Always very friendly and knowledgeable.
Excellent service. Angel Gameros gave us first class attention and carefully explained the service needed for my wife's CRV,. He gently convinced her that there were no significant problems with her "baby." Then he made a special effort to show her that the indicator lights that worried her no longer came on and replaced the battery in her key. Our car (and it's driver) were cared for very well. Thank you.
I was so glad Matt was back. In my time there I have been through several advisors. Matt takes great care of me and my car. Service is great and get my car done in a timely manor. I always have to wait because I live out Silverbell and Twin peaks.
Knowledgeable friendly staff - able to answer all questions and provide good feedback - waiting time is not unreasonable in comfortable surroundings - this is a premium Honda dealership
We were headed to a doctor's appointment on the first rainy in months when tire pressure light came on. I dropped my wife at doctor and found a service station and put air in tires when I notice a piece of something stuck in threads. After inflating tires light remained on so I called Chapman service and was able to get in within an hour. Mathew McDonald meet us and had tires and rest of car checked out. The piece of wood I noticed had not pierced the tire and they were all inflated to correct pressure. During the process the technician noticed that my battery was almost dead so we replaced it saving me a trip and probably a jump start or two. I will be in in a month or so for yearly check up. Glad that we were able to get service on such short notice.
Dale S. is a great service advisor!
Great service
I recently had my brakes worked on at Chapman Honda. They were very professional and helpful. My service advisor, Marcos Monreal was very helpful explaining the work that my car needed. They repaired my problems the same day. Thank you for your good service.
Made it happen and they are nice and chill people.
Ricky is an excellent service advisor! He is always professional, friendly and very helpful in answering any questions. The service crew did an excellent job on my car as well. I would highly recommend Ricky and Chapman Honda to my family & friends. Thank you again for everything! : )
Angel G. did a wonderful time having my Pilot fixed.
great service from Richard soto and everything seems to be in order, but will find out more if we get a emissions test done
Service was performed in a timely manner. Service rep Johnny got us in and out in 45 minutes, which was excellent.
Lupita Finn never gave up on us. We purchased a car in 2019 and decided to lease instead. It just seemed impossible but she never gave up and contacted us every six months until she made it happen on our terms. Thanks to all of Chapman employees who assisted us. Richard and TerryMunguia
Jonny is terrific! Attentive, & kept me updated on progress of repair to my car. Professional, courteous - everything one could want in a Chapman rep!
He was great to work with. He was gracious & friendly. Communicated well and was able to answer all my questions. He made the car buying process a pleasant experience.
The service at Chapman Honda is excellent. The service advisor was very professional and helpful. The service was done efficiently. The waiting area is pleasant and follows appropriate guidelines during this pandemic.
All went well with the scheduled service. No complaints.
I really enjoyed the service that was provided while I waited for my cars fluids to be checked and they were done correct.
I bought a 2020 Honda Civic Si from Chapman Honda Tucson. Lupita was responsive, helpful, and got me the deal that I wanted for the car. Thanks for everything!
Lupita was a delight to work with. We knew what we wanted and she accommodated our needs. Our 2nd great experience at Chapman.
Really nice customer service experience. Marcos took great care of myself and my van. Appreciate it very much.
I had to take my Accord into Chapman Honda in Tucson, Arizona for an oil change, a tire rotation and brake fluid replacement. The process is so easy. I called my service manager Dale and he called me back promptly and we scheduled the service. The morning I got there to have the work done he promptly applied a discount coupon I had received via email once I showed it to him. The work was done within two hours and I was on my way! I love Chapman's Service Department!
I always get the best customer service when i call or make an appearance at honda chapman.. Serviceman Angel G always there for me and helps me in every way.. Really appreciate it.
This was the easiest service I’ve ever had. I was attended to from the the time I drove until I drove out.
My experience was fantastic, I’ve never had a car serviced before, they were so nice, professional, thorough, I’m happy I purchased my Honda there and would gladly tell anyone so.......Thank you so much !
Everything was handle in a friendly and efficient manner!
The service was completed as scheduled and the car returned to me shiny clean.
I was exceptionally pleased with the service. John Baum was outstanding. He was thorough and very courteous. I will return for recurring service in the future.
A curb bit my tire and it exploded. I contacted Chapman earlier in the week and was told someone would get right back to me. No one called me back for several days, unfortunately I had to call and track someone down. So that would be my only complaint. After contacting Jonny Kendall he made sure that I was back on the road with a new tire. But Jonny was quick to the solution when I called in , got me in the very next day .
quick and efficient even without an appointment
He was extremely helpful in every way and continues to be post purchase as well. Really enjoyed working with him. Thank you.
Great
Great customer frm Angel G everytime i go he is always there to help me
Angel and the new hire that helped me get five stars+++
Great service advisor in Dale Schulzkamp! Dale has been my service advisor for several years. He has always provided me with attentive and professional care when assisting me in getting my car serviced or recommending needed service. He has provided that attention to detail that is often lost with a dealership. I have enjoyed working with him. Kudos to a job well done!
John was very attentive when I brought my car in.
Well informed on the car we purchase, thru him. Answered all of our questions. Was a extremely helpful on the electronics setup and how the CRV systems function. When I purchase another Honda he is the person I would deal with.
Lupita F. Finn showed us every way we could save and keep my HR-V running like new in years to come.
Great job, fast and efficient.
I have been dealing with Chapman Honda since 2001 and have never been disappointed. Working with Alejandro Murillo was a joy. He was kind, professional and accommodating. Alex went out of his way to make my leasing experience easy and understandable. It could not have gone any better! I also want to commend Chapman Honda on the cleanliness of their facility and the willingness of their employees to wear masks at all times. I felt safe in a time when we all face the uncertainness of Covid-19. Thank you, Alex and thank you Chapman Honda. I look forward to working with you in the future.
Our visit to Chapman Honda was very professional, timely and thorough.
I did not have to leave n=my house John Discorfano came to me and was efficient and most helpful.
Dale our Service Tech, exemplifies the Chapman Dealership with professionalism, care, and compassion. His focus is on the care of the customers. He makes sure that anything needed, he checks with you and not JUST do it. He shares the cost and recommendation. Just superb and trustworthy!
This is the 2nd time I have received counsel from him and he has been spot on in both situations. I shall refer any and all of my family, friends, and clients to him for any of their automotive needs.
Chapman is always great. Jonny Kendall helped me out today 10/8/20 and was excellent. He was profesional, efficient, and very on point 5/5. As well as the entire service staff and all the other service advisors every time I’ve taken my car in.
Jonny Kendall was helpful, attentive, listened to all our concerns. Great customer service.
Promptly took car back to service area for update to backup camera, They were done in excellent time frame, my appointment was for 9:00 am and my car was done by 9:30 or so. Very satisfied with both greeter and service dept
I received an e-mail that my Honda was ready for maintenance. It was easy to schedule my appointment. I received an e-mail with the name of the service person who would be taking care of my vehicle service. I was taken exactly on time. John was courteous and very professional. He kept me apprised of the status of my vehicle maintenance--had my car washed and I was in and out in 45 minutes. It would have been quicker if I chose not to have my car washed, but she looks beautiful now!
Dale was on time and my service was excellent
Johnny got me in and out 45 minutes. I also received a report on future maintenance needed.
We had a very positive experience with Emilio Guevara Sr . and ended up trading in our 2019 Honda Ridgeline for a 2020 Honda Accord 1.5T EX-L. He found me just the car I wanted. Jose Armando Montoya completed our transaction and he was very efficient and congenial. Eddie was introduced to us as an electronic specialist who could help us with getting our phones synced up with the Navigation and he was very helpful and a real asset to your dealership.
Review - pleasant experience - John Baum was nice to work with -
Great
The dealership called me to inform me that I could probably get a new lease with a brand new car for less money. It sounded too good to be true but I went down to check it out. I traded in my 2018 for a 2020 (same make & model) and my new payment was $60 less/month. Great deal, great service, great people!
Great car, great sales experience, great service
The service was fast and my adviser Marcos answered all my questions.
We purchased a Honda CR-V and had an excellent experience dealing with Emilio Guevara and Jose Montoya. Both were very helpful during the entire process. Knowledgeable and friendly.
I was very pleased with how I was treated. Dale was thorough in going over the additional work I needed to have done on my car and they did a nice wash job.
Out in an hour as promised.
Quick
Angel does an excellent job with taking care of my CR-V when I bring it in for service. Always in a good mood, I appreciate him!
The overall experience was positive but I was disappointed in that the Car buying certificate I received for the vehicle had a price that did not include dealer add ons that were already installed on the vehicle. What is the point of issuing a certificate if the price of the vehicle does not already include add ons? The purpose of the certificate is to know what the price is not including doc, plate, etc fees. I feel it is bordering false advertising.
Angel is always consistent with service!
Great customer service. Good job. Very satisfied.
Jonny Kendall was our service advisor and he was fun to work with and very professional too. The service was exceptional and fast! All and all, above and beyond our expectations.
Very helpful did a great job completed on time
I had a very good experience with the Chapman Honda sales person. Tamoron was very nice to work with.
Great customer service! Thanks Jonny!
Very kind people, clean facilities, I miss the snacks that they usually have.Great service .
I had my scheduled service done at Chapman Honda on 09/12/2020. Mr. Jonny Kendall was my service advisor that day and I was in and out in 45 minutes with the consistent excellent service I have always received at Chapman Honda.
I have bought many cars at different dealerships, but this was by far the easiest and most pleasant transaction to date. I feel the final deal was good, and Jason Gebhard was wonderful. He knows his stuff, and worked hard on my behalf. Most importantly, his patience was outstanding.
Had excellent help and guidance from Emilio Guevara Sr in selection of the right automobile
I scheduled an appointment last minute on a Friday night and was able to get an appointment the next day. The wait time was fine; probably about two hours. I had an oil change and the battery replaced.
6 month service
6 month service
My purchase of a 2020 Honda Fit was very satisfactory. I appreciated their willingness to explain everything and patience with my slow decision-making. At no point did I feel pressured, unlike some other dealerships.
John Discorfano, was helpful,very informative. He was very humble,friendly,and funny. Thank you John keep it up! ??
Professional and courteous, service writer.In and out was a breeze, my only knock would be the car wash I got my car back windows spotted and residual water on vehicle I usually tell them don’t wash.
Thanks fir the excellent help everyone, from the female answering the technician! Thanks Michael S, Srvc Advisor.
I am gad I bought my car here at Chapman Honda. Everyone was great and very helpful. I got a great car and I will make sure and enjoy and the next time I am in the market, I will be back.
Great staff! Most notably Angel Gameros is a great Service Manager. Angel provides honest care and impeccable customer service. Angel is why I trust Chapman!